![]() Prior investments where Carmen served as a director or was actively involved include Art Technology Group, Chordiant Software, GAIN Capital, TractManager, Velocity, Vurv, and Wimba.Ĭarmen worked previously as an associate at Triumph Capital Group, Inc., a private equity firm in Boston. He currently sits on the boards of NetBase Solutions, Inc., Educate Online, Inc., RBM Technologies, Inc., and Batanga, Inc. Carmen has focused on growth companies in the software, internet/digital media, business services and financial technologies sectors. Prior to founding Spring Lake, Carmen served as a Partner in Tudor Investment Corporation’s private equity group, the predecessor to Spring Lake, since 1996. ×Ĭarmen is a founding partner of Spring Lake Equity Partners. In her spare time, she trains for endurance running events, and she and her wife are currently repeating Basic Manners class with their exuberant rescue pittie mix puppy. She recently served on the Board of Directors for the Seattle Credit Union and continues to engage in programs and initiatives to enable a more diverse Board of Directors. Additionally she has an MA in Social Science from Binghamton University and a BA in Education from West Chester University. Seujan has an MBA from Seattle University and has continued as a mentor for their Albers School of Business and Economics graduate student program. She strongly believes that a diverse and inclusive company culture is a critical foundation for the continued success of any organization. She has built, led and scaled functionally and geographically diverse teams at Starbucks, Tableau and OpenMarket to deliver the highest level of services for customers and employees. She is an executive sponsor and indefatigable advocate for Diversity, Equity & Inclusion. Seujan is a performance-driven culture leader and has extensive experience leading change, growth and transformation at some of the most successful companies in the world. In her last role at OpenMarket (an Amdocs company), she drove 30%+ YoY revenue growth over three years through strategic planning and hands-on executive leadership and direction, resulting in a successful divestiture and purchase in 2020. She is a strategic and innovative executive with a strong focus on operational excellence and customer success. She a deep passion for ensuring her customers are wildly successful. We provide a holistic and quantifiable report on a number of metrics such as the engagement, reach, clicks, impressions, video views, customer sentiment, conversations, online mentions, escalations, and crisis updates.Seujan is Chief Operating Officer and responsible for Account Management, Business Analytics, Customer Success, Customer Experience, Consulting and Professional Services. We have many social listening tools that help us capture public conversations and to make sense of that information, enabling us to take prompt action to drive customer happiness. What data metrics can HGS Interactive capture? We have the right resources to create frictionless customer experiences to increase the brand’s revenue while creating strong customer relationships. Strategic decisions can be taken to enhance the digital presence and protect your brand’s reputation based on social listening. ![]() How will social listening make a difference to my brand? Valuable insights are derived from great social listening tools and market research, helping increase ROI and generate new leads for your business. ![]() Blending advanced technology and human experts, we are able to listen to conversations your customers and competitors are having online.
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